Jacqueline Vose, Senior Vice President, Customer Experience for Greenwich Associates, is responsible for developing the strategic direction for the Customer Experience business through product development and client engagement. Formerly, Jackie was Head of U.S. Customer Experience at TD Bank where she led the 25,000 U.S. employees to record-high loyalty metrics in both frontline and support teams. Jackie also managed the problem resolution division and oversaw corporate culture.
Prior to TD Bank, Jackie oversaw the retail operations for a top 50 bank including 200 branches, multiple contact centers, mobile and online banking. There she facilitated 11 mergers and acquisitions, developing an understanding of the critical focus an organization needs on change management.
Jacqueline holds a BA from the University of North Carolina.
Certifications: Six Sigma Black Belt, The Global Institute for Leadership Development