Nearly all of the leading banks globally rely on us to benchmark performance, identify sales opportunities, understand technology, and explain how market trends are impacting their business, and develop action plans to achieve business objectives.
In commercial and corporate banking, our continuous conversations with more than 30,000 key corporate decision makers (treasurers, CFO’s, and CEO’s) form the independent, objective and always-current basis for our analysis and insights. We also provide benchmark products based on bank contributed information to enable share of wallet data, sales productivity benchmarks, operating benchmarks, and other key productivity and efficiency ratios.
In retail banking, our fully owned subsidiary Javelin Strategy & Research provides insights in fraud, cybersecurity, digital strategy, mobile & online banking, payments, and digital lending. These insights are delivered and supported by our team of expert analysts who are leaders in their field.
Good customer experience is easy to recognize but can be difficult to deliver. For that reason, Greenwich Associates is launching Greenwich CX Leaders—an award recognizing leadership in the increasingly important field of customer experience.
While it remains too early to assess the exact impact on the world’s economy, trade disputes and new trade barriers are adding uncertainties for corporates worldwide and are likely to have an impact on the broader trade finance landscape.
Despite senior-level commitment to improving the customer experience and big investments, 86% of bank customer experience professionals say their banks do not get much value from their customer experience programs.
Indian companies are increasingly moving away from the traditional practice of concentrating most of their banking business with their biggest lenders. Instead, they’re seeking out and rewarding banks with the best product/platform capabilities.
Commercial banks’ inability to keep pace with the digital capabilities of consumer platforms like Amazon, Uber and other slick retail banking websites is frustrating U.S. executives, who continue to struggle with cumbersome and often manual...
In banking, the analytics arms race is on. Commercial and business banks are late to the analytics party, as advanced analytics have been adopted at a much faster rate in a range of other industries...