Digital banking capabilities are playing an ever larger role in companies’ relationships with their commercial banks and selection of new banking partners. Unfortunately, many providers’ digital platforms still fall short of continuously rising customer expectations, which are increasingly driven by executives’ consumerized experiences outside of banking. Regular, seamless transactions with entities like Amazon, Uber and even Starbucks are spilling over to treasurers’ expectations of their digital banking experiences.

Download this report to read about:

  • How the B2C digital capabilities and customer experiences are catalyzing the opportunity for banks' improvement in digital banking technology
  • The decline in overall customer satisfaction and the three main drivers of this trend
  • The roots of the problem and the implications of the accelerating demand for convenience
  • Recommendations for banks

Ease of Business is Strongest Driver of Client Satisfaction and Digital Capabilities are Increasingly Important Determinant of Bank Selection