The-EFM-Hangover

Download this report to learn:

 
  • What are enterprise feedback management (EFM) systems and how they were designed to digitally transform customer experience (CX) programs

  • Why many organizations have been disappointed with their investments in this software

  • How EFM can be used more effectively as one component of a best-in-class CX program

  • The steps organizations can take to achieve increased ROI on their CX program