Deborah joined Greenwich Associates in 2011 and directs both the Field and Vendor Operations and Custom Research teams. She is responsible for managing global strategic vendor partner relationships, outsourcing processes, custom research and third party global data collection. Her extensive experience in all aspects of project management, contact center operations management, service delivery, sales. and customer care give Deborah a unique perspective on best practices for increasing operating effectiveness, controlling costs and establishing efficiencies.
Deborah manages market research teams focused on superior data quality, expert fielding strategies and facilitating positive buy-side interviewing experiences. Prior to joining the Firm, Deborah spent 15 years working with new and developing telecommunications providers.
Deborah earned her BA from The State University of New York at Buffalo and is a Certified Project Management Professional.
Certifications: Project Management Professional (PMP)