Our Customer Experience solutions are designed to maximize the ROI from whatever process you are using to capture NPS or satisfaction data from your clients. Too often, these programs operate as a marketing or market research exercise, and the true power of the data is not used by organizations to drive action planning.
Customer experience and front-line professionals who understand that business outcomes, not just measuring NPS or some other metric, are the ultimate goals of a successful program, are active users of our customer experience services.
Filling the void left by digital data collection and reporting firms, our solutions include:
- Overall program design
- Linkage to business objectives
- Customer journey mapping
- Goal setting
- Balanced scorecards
- Employee alignment
- Linking CEM/CX to compensation
- Data analysis and action planning
- Normative data
Our Customer Experience solutions engage front-, middle- and back-office staff to help them take action to meet customer needs and solve problems. Evolve beyond measurement to realize true ROI from your CX program!