Featured Greenwich Report

Customer Experience Management: The EFM Hangover

After investing millions in EFM technology, many Fortune 100 companies are underwhelmed. Jacqueline Vose explains why EFM has failed to live up to expectations and what can be done about it.

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consultant relations playbook

Among more than 750 banks evaluated, 17 had distinctive brands. The 2017 Best Brand Award winners in Middle Market Banking are Bank of America Merrill Lynch, BB&T, Chase, Citi, Fifth Third Bank, PNC Bank, SunTrust, TD Bank, U.S. Bank, and Wells...

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