Your employees know what is preventing them from delivering differentiated customer experience. However, there is often a disconnect between customer experience leaders and the employees who are responsible for carrying out their mandates. Employee alignment is the key, and we can help. 
 
Our recently released paper, Why Employee Alignment is More Important Than Employee Engagement, explores what you can do to align your organization's front-office, back-office and corporate executives with the needs of the customer. 

Bottom Line
            
Employee alignment is a multiple step process. The first step is to be sure you are asking the right questions to uncover misalignment issues. Once that is done you will need a plan to bring everyone together. 

To learn more, read our new paper, Why Employee Alignment is More Important Than Employee Engagement.