Digital capabilities are becoming a bigger driver of bank selection among smaller companies than among large corporates.
Among the business owners and executives participating in our recent study, 74% logged onto their commercial bank's website for online banking in a recent seven-day period and approximately 70% of plan to use online banking more often in the next two to three years. Read our paper to learn more.
Bottom Line
Digital banking is a decisive driver among small and mid-sized companies.
While branch and mobile usage are about even today, they are moving in opposite directions, and within the next three years, commercial banking customers will rely more on mobile banking than brick-and-mortar branches.