To have a truly successful Customer Experience Management (CEM) program, employees at every level and function of your organization need to: 

•    Understand how they impact customer experience
•    Be motivated to make customer experience their top priority
•    Have the tools to deliver excellent customer experience every day

During this webinar, Jacqueline Vose and special guest, Craig Hurty of United Bank provided an in-depth review of Employee Alignment: what it means, the benefits of achieving it and what makes it a success.