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Customer service remains one of the main concerns of large corporates. The average number of banking providers used by European corporates increased by almost 20% in the last decade as lead providers are continuing to gain the largest share of spend...
Almost 90% of corporates have ESG targets or goals, those being mainly environmental. The key drivers of a successful digital experience are often the ability to provide a client-friendly banking platform and to ease KYC processes.
More than a quarter of the world’s commercial payments and almost 30% of receivables now flow through nonbank or fintech alternative payment platforms.
Large companies are asking their banks for advisory services, enhanced customer service and improvements in ease of doing business to help them sustain and grow their businesses amid increasing economic headwinds.
Transaction Banking Revenues reached a decade high in FY22, driven by robust growth in Cash Management, while Trade Finance grew moderately.
Despite economic headwinds around the world, large companies in the Middle East and North Africa remain extremely positive in their outlook, with attention and resources focused on expanding and diversifying businesses, and growing revenues.
Corporate banks have invested millions of dollars in ESG capabilities designed to help large companies integrate environmental, social and governance standards. Banks made ESG a priority because they understand that companies around the world are...
In spite of slow down in corporates’ cross-border needs, the international network and related expertise of banks has gained in importance over the past three years when corporates select their trade finance providers.
While ease of use of banking portals, platforms, or applications is intuitively the most cited driver of good overall digital experience, customer service and support are also cited, highlighting that while technology investments are key to...
Ease of Doing Business remains a top selection criteria for large corporates in the U.S. when selecting a cash management provider, while citations of Customer Service significantly decreased (▼13%), emphasizing the high expectations from large...

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