Webinar: To have a truly successful Customer Experience Management (CEM) program, employees at every level and function of your organization need to:
- Understand how they impact customer experience
- Be motivated to make customer experience their top priority
- Have the tools to deliver excellent customer experience every day
Join Jacqueline Vose and special guest, Craig Hurty of United Bank for an in-depth review of Employee Alignment: what it means, the benefits of achieving it and what makes it a success.