Webinar! Expanding the Customer Experience Equation
November 2014
Senior Vice President, Customer Experience Jacqueline Vose will discuss how to bridge the gap between front-office customer service and back-office operational issues and improve your firm's loyalty scores.
Jackie will be joined by Bernhard Klein Wassink and Christopher Harris of Ernst & Young who will share case study examples of why this is important.
Topics will include:
--Front Office vs. Back Office Accountability
--Problem Resolution
--Account On-boarding