Webinar: What Are You Missing in Your Digital CE Strategy?

Financial institutions are growing their digital offerings to meet customers’ needs and improve profitability. The challenge is: there is no one-size-fits-all solution. 

Join Jacqueline Vose of Greenwich Associates and Mary Monahan of Javelin Strategy & Research as they explore the latest banking trends and how you can identify gaps in your digital customer experience strategy. 

Topics we will cover:

• The shift to digital banking among consumers
• Why your CE strategy must go beyond the human interactions at the branch and call center
• The need to tailor your strategy to meet the nee ds of traditional bankers, Gen Y and affluent customers
• Recommendations and solutions for delivering white glove treatment through your digital offerings