Executive Summary

Maximizing ROI from IT Transformations stat bar

In this Greenwich Report, we focus on the technology provider relationship: specifically, how an outcome-oriented partnership between services provider and client is essential if financial organizations are to see a real return on their investment in IT transformation.


Between October and December 2019, Greenwich Associates interviewed over 160 technology professionals in financial services companies. Questions covered a range of topics, including key success drivers, methodologies, delivery preferences, and technology provider selection criteria.