Jacqueline Vose presents a timely discussion of the latest banking trends and how you can identify gaps in your digital customer experience strategy.

Topics:

• The shift to digital banking among consumers
• Why your CE strategy must go beyond the human interactions at the branch and call center
• The need to tailor your strategy to meet the needs of traditional bankers, Gen Y and affluent customers
• Recommendations and solutions for delivering white glove treatment through your digital offerings