October 27, 2021 | Stamford, CT — U.S. Commercial banks have an opportunity to strengthen client relationships by providing advice and support to small businesses and middle-market companies concerned about inflation, supply-chain disruptions and other threats to the economy.

While for most of the year, economic optimism has been on the rise among the small businesses and middle-market companies participating in the Greenwich Market Pulse Study that trend reversed course in September, with fewer business owners and executives reporting positive expectations for the economy. 

The downturn in sentiment provides an opportunity for U.S. commercial banks to strengthen ties with small businesses and mid-sized companies. As the industry continues to consolidate and financial services providers advance along their respective digital transformation journeys – the human touch is more warmly welcomed than ever.  

Among the providers best positioned to capitalize on this opportunity are the handful of banks identified by Coalition Greenwich as Q2 2021 Standout Banks Poised for Growth. In U.S. Small Business Banking, that list includes Chase, First Horizon, Huntington National Bank, M&T Bank, and Truist. In U.S. Middle Market Banking, the Q2 2021 Standout Commercial Banks Poised for Growth are Bank of America, Chase, KeyBank, Synovus Financial, and Truist. 

These banks earned this recognition by receiving the industry’s highest scores on the Q2 2021 Greenwich Business Momentum Index, which calculates a net score for each bank based on the number of small businesses and middle market companies reporting plans to increase or decrease business with the provider. 

“These Standout Banks are strengthening their market position by providing better customer service and demonstrating a commitment to ensuring long term relationships,” says Chris McDonnell, Head of Digital Benchmarking at Coalition Greenwich.