In addition to being the world’s largest, longest-running and most international market, foreign exchange also offers investors perhaps the biggest range of options for executing trades.
Greenwich Associates is launching a new suite of Customer Experience (CX) services to help banks and other financial institutions improve the ROI of their CX initiatives.
It’s still early days of the MiFID II era, but so far the biggest winners from the industry-changing “unbundling” regulations have been global bulge-bracket dealers.
Despite senior-level commitment to improving the customer experience and big investments in CX, 86% of bank customer experience professionals say their banks do not get much value from their customer experience programs.
Investors and broker-dealers should start treating ETFs as an asset class all their own. Doing so would help improve execution quality and ramp up client commissions and overall profitability.