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Decline in Client Satisfaction is Ominous Sign for Smaller Commercial Banks

18 October 2022 By: Donald M. Raftery, Chris McDonnell
Relationships between banks and their commercial clients have hit a rough patch. Over the past year, key measures of client satisfaction have tumbled for U.S. commercial banks, with average Net Promoter Scores (NPS) dropping four points for...

Greenwich Market Pulse: Impact of Economic Conditions, M&A and ESG on Bank & Customer Relationships

4 October 2022
The Greenwich Market Pulse highlights challenges facing the near-record number of banks engaged in process and systems integration—especially at a time when small businesses and midsize companies are already expressing frustration with the quality...

Greenwich Market Pulse: Top Concerns for Business Executives in 2H 2022

26 July 2022
High levels of turnover in bank staff—particularly among relationship managers—appear to be eroding perceptions of the quality of service banks are delivering to some small businesses and middle market companies.

Digital Prowess and Regulatory Tailwinds Fuel Rise of Private Banks in India

13 July 2022 By: Gaurav Arora
India’s private banks are on the ascendancy. At the top of the corporate banking market, the country’s three biggest private banks, in aggregate, have gained a large share of deeper relationships among large and middle market corporates.

Future of Commercial Payments - 2021

28 June 2022
The most impactful drivers of selecting new payments providers are cost savings, fraud prevention, customer service, and transaction speed. Download the results of our 2021 Future of Commercial Payments Study.

Greenwich Market Pulse: Top Concerns for Executives Amid Global Volatility

17 May 2022
More than a quarter of U.S. small and mid-sized businesses say they are likely to choose a bank that demonstrates a commitment to ESG the next time they add or switch providers. That’s good news for the nine banks named by Coalition Greenwich as...

Greenwich Commercial Lending Market Insight - Q2 2022

10 May 2022 By: Chris McDonnell, Daniel Morrissey, Donald M. Raftery, Amos Welder, Erik Wnuck, David Carson
As Q2 2022 begins, most banks have moved away from originating new Libor-based loans.

Coalition Index for U.S. Commercial Banking - FY21

18 April 2022
U.S. Commercial Banking contributed steadily to the overall industry revenue pool up until FY19 but from the beginning of 2020 there has been a continuous decline in share. 

2021 Greenwich Best Brand Awards for U.S. Middle Market Banking

16 February 2022
Review which 10 banks stood out with distinctive brands from the more than 500 evaluated.

2021 Greenwich Excellence Awards for U.S. Middle Market Banking

16 February 2022
Review which 28 banks stood out with distinctive quality from the more than 500 evaluated.

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