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Despite senior-level commitment to improving the customer experience and big investments, 86% of bank customer experience professionals say their banks do not get much value from their customer experience programs. 

Institutions Turn to ETFs for Bond Market Liquidity

18 September 2018 By: Andrew McCollum
U.S. institutions are especially bullish about expected bond ETF allocations, targeting increases of almost 30%.
A change in mindset is clearly needed, both for how the buy-side looks to ETFs as an active part of their portfolio and how the sell side offers clients access to the ETF market.
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