We work closely with U.S banks to improve the quality, service and performance they provide to their business banking clients. Without the valuable opinions and feedback provided by you and your peers, this would not be possible.
As a result of business decision makers like you, Greenwich Associates has urged banks to:
• Improve customer service, staff development, branch and business account services
• Review competitiveness of credit availability
• Invest in product innovation and digital services
• Deliver a solutions-based approach to your business and personal banking need
Feedback gathered from small and middle market businesses across the U.S. to evaluate their banks for overall satisfaction, customer service, operational accuracy and other categories.
Greenwich Excellence Awards are nominated annually.
Greenwich Associates interviewed 197 small and mid-sized companies regarding their firms' economic outlook, capital expenditures, changes in primary contact, digital banking, and treasury management expectations.
Greenwich Associates interviewed 170 small and mid-sized companies regarding their views on the upcoming 2016 U.S. election, their level of trust with their banks and thoughts regarding computer assisted investment advisory services.