We work closely with U.S banks to improve the quality, service and performance they provide to their business banking clients. Without the valuable opinions and feedback provided by you and your peers, this would not be possible.
As a result of business decision makers like you, Greenwich Associates has urged banks to:
• Improve customer service, staff development, branch and business account services
• Review competitiveness of credit availability
• Invest in product innovation and digital services
• Deliver a solutions-based approach to your business and personal banking need
Excellence & Best Brand Awards
Feedback gathered from small and middle market businesses across the U.S. to evaluate their banks for overall satisfaction, customer service, operational accuracy and other categories.
Greenwich Excellence and Best Brand Awards are nominated annually.
Virtually all banks today are touting a new commitment to customer service. But bank customers—both retail and commercial—need to ask one important question: Is this commitment lip service or is it real?