More than three-quarters of executives cite their preferred method of contact with commercial banks as through online banking.
New
Virtually all banks today are touting a new commitment to customer service. But bank customers—both retail and commercial—need to ask one important question: Is this commitment lip service or is it real?
201 companies shared their views on important and timely topics facing their businesses. In September 2019, 98 small businesses and 103 mid-sized companies were interviewed.
Middle market companies could soon experience changes in how banks view and service them due to banks’ adoption of sophisticated artificial intelligence (AI) systems that rank companies in terms of their potential profitability as clients.
Middle market companies could soon experience changes in how banks view and service them due to banks’ adoption of sophisticated artificial intelligence (AI) systems that rank companies in terms of their potential profitability as clients. 
When it comes to banking, small businesses are beginning to experience the same benefits of technology as the consumer and corporate segments. 
Greenwich Associates evaluated the small business banking platforms of more than 600 banks in the U.S. in 2018. Of these, only 22 won a Greenwich Best Brand Award.  
Almost 200 small and mid-sized business executives shared their views on important and timely topics facing their businesses.
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