In The News

Ron Balmer explains. “So many companies set out on their CX journeys without defining what it means for the organization.”  Balmer shared an eye-opening example of this.

Almost one-fifth of banks and financial-services companies interviewed by Greenwich Associates have implemented AI technology into their businesses, according to an October report by the research firm. Banks have tapped machine learning for their...

According to a January 2017 report by Greenwich Associates institutional investment in ETFs is expected to grow by $300 billion annually by 2020.

Davis Walmsley said, "M&A activity for private market managers isn't new, but it's increasing as managers seek to add capability to meet the needs of underfunded corporate and public pension funds for yield."

"Concerns about hedging have grown as Japanese investors added global exposure in recent years to deal with yields of zero or less for Japanese government bonds,"said Taeko Sumiyoshi.

One option is a takeover by a cryptocurrency exchange. Richard Johnson, an analyst with Greenwich Associates, said in a research note last week that the Chicago bourse’s license to operate an SEC-regulated marketplace was “now a potentially valuable...

Barclays featured more prominently in a Greenwich Associates study of Indian companies last year as a go-to bank for cash management services, especially among consumer goods firms and non-bank financial institutions, said Gaurav Arora.

„In der Vergangenheit konnten kleinere oder regionale Banken ihre Kompetenzlücken dadurch kompensieren, dass sie ihre personellen Ressourcen auf ihre größten Cash-Management-Mandate fokussierten“, sagt Tobias Miarka.

“But we haven’t seen the penetration of AI within institutional finance,” said Richard Johnson.

A survey of buy-side equity trading desks shows 86% use TCA, which can make up 12% of their technology budget.