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Commercial banks’ inability to keep pace with the digital capabilities of consumer platforms like Amazon, Uber and other slick retail banking websites is frustrating U.S. executives, who continue to struggle with cumbersome and often manual...
Greenwich Associates interviewed 163 small businesses and 209 mid-sized companies about their switching banks and digital banking capabilities.

The Analytics Arms Race

17 April 2018
In banking, the analytics arms race is on. Commercial and business banks are late to the analytics party, as advanced analytics have been adopted at a much faster rate in a range of other industries...
The best U.S. banks are getting better. At the top of the list of the 2017 winners are Frost Bank, Regions Bank, Hancock Whitney and...
The future of banking might be digital, but branch service continues to play an important role in small business banking. 
While the EFM software looked compelling in sales presentations, too often these products have failed to live up to the promise—even after companies spent a year or more to install the software and up to three years to fully implement the system.
Greenwich Associates interviewed 126 small businesses and 167 mid-sized companies about their willingness to consider robo-advising and video conferencing.
Greenwich Associates interviewed 293 companies, 126 small businesses and 167 mid-sized companies about their borrowing experiences and their bank's digital banking channels.
This report includes metrics used by corporate treasury groups to measure their treasury performance and staffing information.
Honorees Chase, SunTrust, Raymond James, Regions Bank, USAA Investment Management, and Vanguard have each been recognized by Greenwich Associates for their impressive achievements in a competitive landscape of providers.

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