Commercial Banking

Greenwich Market Pulse: An Industry Review of the Economy and More

12 September 2017

Greenwich Associates Interviewed 214 companies, 77 small busiensses and 137 mid-sized companies about their borrowing practices, the importance of bank industry expertise & talent acquisition and management.

Bank Operations and the Customer Experience

11 August 2017

Banks that limit their customer experience management (CEM) programs to “front-office” or customer-facing staff are not addressing every element that affects customers.

Focus on Building, not Measuring, Loyalty

8 May 2017

While many banks and financial institutions cite loyalty or customer experience as top strategic priorities, surprisingly few firms are fully realizing the potential value from their programs.

Open APIs: A Disruptive Technology with Benefits

3 April 2017 By: Chris McDonnell

Open APIs are an excellent example of how technology, banking and even the regulatory environment are converging, changing the way banks...

2016 Greenwich Excellence Awards in U.S. Middle Market Banking

15 February 2017

Bank RMs are getting better at providing advice to middle-market banking clients. Banks that excel in this increasingly critical area dominate...

2016 Greenwich Excellence Award Winners in U.S. Small Business Banking

14 February 2017

An increase in the willingness of U.S. small businesses to use new providers is giving banks an opportunity to grow their franchises—if they can protect...

Top Trends in Banking: 2017 and Beyond

7 February 2017 By: Donald M. Raftery

A combination of changes, including: rising interest rates, a less zealous regulatory environment, tax cuts, and overall optimism among business owners ...

Employee Alignment

27 January 2017

Even organizations that spend significant resources on customer experience management (CEM) programs often focus their efforts exclusively on front-line staff and procedures while excluding back-office and other non-customer-facing functions.

Greenwich Market Pulse: Banking Business Preferences

7 December 2016

How small and mid-sized businesses prefer to interact with their banks.

Greenwich Market Pulse: Foreign Exchange Use

7 December 2016

Small and mid-sized businesses preferences regarding their foreign exchange use including fees and bank rates, digital use and satisfaction with their FX providers.

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"Providing personalized investment research is more important than ever" says Dan Connell, @CoalitionGrnwch "With less face-to-face contact, asset managers must make a conscious effort to provide the personal touch that many institutional investors expect."https://t.co/IW5pbvu5y5
3 years 1 month ago
Credit platforms shaking off signs of industry maturation https://t.co/FmipFCJQzI via @theterminal #CoalitionGreenwichData
3 years 1 month ago
Over two in five (41%) small to midsize businesses are experiencing tighter lending standards today than they saw in early 2021, and one-quarter of those have seen credit tighten considerably. This is according to the latest Greenwich Market PulseÂ research.https://t.co/JjEXigKjM8
3 years 1 month ago

Greenwich Market Pulse: An Industry Review of the Economy and More

Bank Operations and the Customer Experience

Focus on Building, not Measuring, Loyalty

Open APIs: A Disruptive Technology with Benefits

2016 Greenwich Excellence Awards in U.S. Middle Market Banking

2016 Greenwich Excellence Award Winners in U.S. Small Business Banking

Top Trends in Banking: 2017 and Beyond

Employee Alignment

Greenwich Market Pulse: Banking Business Preferences

Greenwich Market Pulse: Foreign Exchange Use

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