Commercial Banking

Greenwich Market Pulse: Economic Outlook, Ease of Doing Business, Recent Credit Experience, Customer Onboarding

11 January 2019

Almost 200 small and mid-sized business executives shared their views on important and timely topics facing their businesses.

Greenwich Market Pulse: Economic Outlook, Alternative Payments, Tariff Hikes

26 November 2018

Greenwich Associates interviewed 215 small businesses and 200 mid-sized companies about their experience with alternative payment solutions and views regarding tariff hikes.

Best Practices for Bank Account Management

13 November 2018

Bank Account Management (BAM) consists of the policies, procedures and actions corporates follow to open, close or modify bank accounts held by their financial institutions.

Leading CX Programs Deliver a Culture of Customer Centricity

30 October 2018

Good customer experience is easy to recognize but can be difficult to deliver. For that reason, Greenwich Associates is launching Greenwich CX Leaders—an award recognizing leadership in the increasingly important field of customer experience.

Top 5 Reasons CX Programs Fail to Deliver... and How to Avoid Them

18 September 2018

Despite senior-level commitment to improving the customer experience and big investments, 86% of bank customer experience professionals say their banks do not get much value from their customer experience programs.

Greenwich Market Pulse: Economic Outlook - Ease of Doing Business, Digital Experiences

31 August 2018

Greenwich Associates interviewed 83 small businesses and 135 mid-sized companies about their digital banking experiences and ease of doing business.

Best-of-Breed Digital Banking Capabilities

29 May 2018

This report is designed to help companies around the world evaluate and compare digital platforms offered vs corporate and commercial banks.

Banking in an Era of Consumerized Digital Expectations

16 May 2018 By: Chris McDonnell

Commercial banks’ inability to keep pace with the digital capabilities of consumer platforms like Amazon, Uber and other slick retail banking websites is frustrating U.S. executives, who continue to struggle with cumbersome and often manual...

Greenwich Market Pulse: Economic Outlook - Tax Code Changes, Adding/Switching Providers, Digital Banking

4 May 2018

Greenwich Associates interviewed 163 small businesses and 209 mid-sized companies about their switching banks and digital banking capabilities.

The Analytics Arms Race

17 April 2018

In banking, the analytics arms race is on. Commercial and business banks are late to the analytics party, as advanced analytics have been adopted at a much faster rate in a range of other industries...

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"Providing personalized investment research is more important than ever" says Dan Connell, @CoalitionGrnwch "With less face-to-face contact, asset managers must make a conscious effort to provide the personal touch that many institutional investors expect."https://t.co/IW5pbvu5y5
3 years 1 month ago
Credit platforms shaking off signs of industry maturation https://t.co/FmipFCJQzI via @theterminal #CoalitionGreenwichData
3 years 1 month ago
Over two in five (41%) small to midsize businesses are experiencing tighter lending standards today than they saw in early 2021, and one-quarter of those have seen credit tighten considerably. This is according to the latest Greenwich Market PulseÂ research.https://t.co/JjEXigKjM8
3 years 1 month ago

Greenwich Market Pulse: Economic Outlook, Ease of Doing Business, Recent Credit Experience, Customer Onboarding

Greenwich Market Pulse: Economic Outlook, Alternative Payments, Tariff Hikes

Best Practices for Bank Account Management

Leading CX Programs Deliver a Culture of Customer Centricity

Top 5 Reasons CX Programs Fail to Deliver... and How to Avoid Them

Greenwich Market Pulse: Economic Outlook - Ease of Doing Business, Digital Experiences

Best-of-Breed Digital Banking Capabilities

Banking in an Era of Consumerized Digital Expectations

Greenwich Market Pulse: Economic Outlook - Tax Code Changes, Adding/Switching Providers, Digital Banking

The Analytics Arms Race

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