Commercial Banking

Top 5 Reasons CX Programs Fail to Deliver... and How to Avoid Them

18 September 2018

Despite senior-level commitment to improving the customer experience and big investments, 86% of bank customer experience professionals say their banks do not get much value from their customer experience programs.

Greenwich Market Pulse: Economic Outlook - Ease of Doing Business, Digital Experiences

31 August 2018

Greenwich Associates interviewed 83 small businesses and 135 mid-sized companies about their digital banking experiences and ease of doing business.

Best-of-Breed Digital Banking Capabilities

29 May 2018

This report is designed to help companies around the world evaluate and compare digital platforms offered vs corporate and commercial banks.

Banking in an Era of Consumerized Digital Expectations

16 May 2018 By: Chris McDonnell

Commercial banks’ inability to keep pace with the digital capabilities of consumer platforms like Amazon, Uber and other slick retail banking websites is frustrating U.S. executives, who continue to struggle with cumbersome and often manual...

Greenwich Market Pulse: Economic Outlook - Tax Code Changes, Adding/Switching Providers, Digital Banking

4 May 2018

Greenwich Associates interviewed 163 small businesses and 209 mid-sized companies about their switching banks and digital banking capabilities.

The Analytics Arms Race

17 April 2018

In banking, the analytics arms race is on. Commercial and business banks are late to the analytics party, as advanced analytics have been adopted at a much faster rate in a range of other industries...

2017 Greenwich Excellence Awards in Middle Market Banking

7 February 2018

The best U.S. banks are getting better. At the top of the list of the 2017 winners are Frost Bank, Regions Bank, Hancock Whitney and...

2017 Greenwich Excellence Awards for Small Business Banking

6 February 2018

The future of banking might be digital, but branch service continues to play an important role in small business banking.

Customer Experience Management: The EFM Hangover

23 January 2018

While the EFM software looked compelling in sales presentations, too often these products have failed to live up to the promise—even after companies spent a year or more to install the software and up to three years to fully implement the system.

Greenwich Market Pulse: Prospecting Effectiveness Robo Advising Video Conferencing

5 January 2018

Greenwich Associates interviewed 126 small businesses and 167 mid-sized companies about their willingness to consider robo-advising and video conferencing.

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"Providing personalized investment research is more important than ever" says Dan Connell, @CoalitionGrnwch "With less face-to-face contact, asset managers must make a conscious effort to provide the personal touch that many institutional investors expect."https://t.co/IW5pbvu5y5
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Over two in five (41%) small to midsize businesses are experiencing tighter lending standards today than they saw in early 2021, and one-quarter of those have seen credit tighten considerably. This is according to the latest Greenwich Market PulseÂ research.https://t.co/JjEXigKjM8
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Top 5 Reasons CX Programs Fail to Deliver... and How to Avoid Them

Greenwich Market Pulse: Economic Outlook - Ease of Doing Business, Digital Experiences

Best-of-Breed Digital Banking Capabilities

Banking in an Era of Consumerized Digital Expectations

Greenwich Market Pulse: Economic Outlook - Tax Code Changes, Adding/Switching Providers, Digital Banking

The Analytics Arms Race

2017 Greenwich Excellence Awards in Middle Market Banking

2017 Greenwich Excellence Awards for Small Business Banking

Customer Experience Management: The EFM Hangover

Greenwich Market Pulse: Prospecting Effectiveness Robo Advising Video Conferencing

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