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Regional and community banks scored points with U.S. middle-market companies last year by leveraging their high-touch service models to provide support during the COVID-19 crisis.
The 2020 Greenwich Share Leaders for U.S. Small Business Banking represent the largest market shares in commercial banking among businesses with sales of $1–10 million across the United States.
Many small businesses that were disappointed by their banks during the COVID-19 crisis have been shopping for new providers.
Many small businesses that were disappointed by their banks during the COVID-19 crisis have been shopping for new providers.
Digital capabilities are now taking center stage, as corporates in India accelerate their use of electronic channels. Corporates are again likely to turn to their banking partners to fulfill their needs for innovative and agile trade finance...
The 2020 Greenwich CX Leaders recognize financial services leaders that have maintained customer relationships and delivered exceptional service during an unprecedented year. 
The COVID-19 crisis is accelerating innovation and spurring a new round of technology investments by wholesale banks. Banks’ effectiveness in targeting their IT spending will help separate winners from losers in the post-COVID marketplace.
Overall executive optimism has turned slightly positive. Those with a negative outlook voice concerns around the continued impact of the pandemic on the economy as a whole, while those with more positive views feel that the economy is on a path to...
Coalition Greenwich analyzes how the crisis has affected banks and their clients, provides short-term projections for key bank business lines like cash management and trade finance, and explores how institutional servicing and corporate/transaction...
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