Even organizations that spend significant resources on customer experience management (CEM) programs often focus their efforts exclusively on front-line staff and procedures while excluding back-office and other non-customer-facing functions.

Amid the many changes in regulations and technology unfolding in global fixed-income markets in 2016, one thing remained the same: Citi is at the top.

The MiFID II, Unbundling and Research Budgeting report provides a comprehensive look at key topics impacting equity trading desks in the U.S. and Europe.

Find out how the changing role of buy-side traders will impact how they evaluate, select and reallocate commissions to brokers.

The European trade finance market continues to feel the effects of the RBS retrenchment. RBS’ 2014 pullback put clients and money into motion, as companies moved to find new trade finance providers. That volatility has not completely settled and in...

Institutions are pushing asset managers beyond a focus on relative investment performance and towards providing outcomes that address their holistic portfolio needs.

Investment returns remained illusive for large institutional investors in 2016 (through Q2). Total assets grew 4% over the past year, with only 1% of the growth coming from investment returns.

Three global brokers are pulling away from the pack in the Asian equity research/advisory business—a break from historical patterns characterized by a more gradual slope among major competitors.

Shifts in allocations vary dramatically by product category and channel. About 27% of corporate investors expect to significantly increase allocations over the next three years to U.S. fixed-income active investments.

Portfolio allocations continue to shift slowly from domestic equities to non-traditional categories, though diverging objectives lead to very different allocations across investor types.