Despite senior-level commitment to improving the customer experience and big investments, 86% of bank customer experience professionals say their banks do not get much value from their customer experience programs. 

Trading and investing would grind to a halt without market data. Alternative data is shaking up the investing landscape, and order management systems are increasingly instrumental. Both would lose much of their luster, however, if not accompanied by...

This year’s massive cryptocurrency sell-off has done little to dampen the enthusiasm of players seeking to create a more institution-friendly environment for crypto investing.

The credit default swap (CDS) market has been in decline for many years, inducing some market participants to shift to other products for their hedging needs.

A change in mindset is clearly needed, both for how the buy-side looks to ETFs as an active part of their portfolio and how the sell side offers clients access to the ETF market.

This new Greenwich Report examines the changing size of the alternative data market, identifies the leading companies in the space and examines the evaluation process for these data sets..

Electronic trading is growing marketwide, although top-line growth in the past two years has slowed from revolutionary to evolutionary.

Recognizing that marketing activities are going to shape the future of the firm and the industry as a whole is an important milestone for any organization striving to survive and thrive in the years ahead.

In complex markets with strict best execution rules, the emerging practice of “venue analysis” emerges as a key tool for U.S. investors.

Greenwich Associates has mapped and sized the world of institutional fintech, outlining the major areas of development across the entire investment lifecycle.