The 2020 Greenwich Quality Leaders in U.S. Institutional Investment Management Service are Baillie Gifford, NISA Investment Advisors and Western Asset Management.

The 2020 Greenwich Quality Leaders in Canadian Institutional Investment Management Service are Manulife Asset Mangement, Mawer and Phillips, Hager & North Investment Management.

The 2020 Greenwich Share Leaders for U.S. Middle Market Banking represent the largest market shares in commercial banking among businesses with sales of $10–500 million across the United States.

Regional and community banks scored points with U.S. middle-market companies last year by leveraging their high-touch service models to provide support during the COVID-19 crisis.

Regional and community banks scored points with U.S. middle-market companies last year by leveraging their high-touch service models to provide support during the COVID-19 crisis.

Many small businesses that were disappointed by their banks during the COVID-19 crisis have been shopping for new providers.

Many small businesses that were disappointed by their banks during the COVID-19 crisis have been shopping for new providers.

The 2020 Greenwich Share Leaders for U.S. Small Business Banking represent the largest market shares in commercial banking among businesses with sales of $1–10 million across the United States.

Although liquidity disruptions caused by the COVID-19 crisis were thankfully short-lived for most large U.S. companies, corporate executives and treasury officials have not forgotten which banks stepped up to help in Spring 2020, and which didn’t.

The 2020 Greenwich CX Leaders recognize financial services leaders that have maintained customer relationships and delivered exceptional service during an unprecedented year.