In this paper, we will show how commercial banks can employ CEM principles and techniques to energize internal referral processes to boost new customer acquisition and expand share of wallet with existing clients.

The impressive adoption of e-trading in FX over the past decade stands out not only versus other asset classes, but also because it has developed via natural market demand and not regulatory mandate.

Bond dealing desks are different than they once were. Phones are used less, computers more, and compliance requirements are now handled with the highest priority—all while technology budgets and headcounts have been reduced. But as we edge closer to...

For the 12 months through Q1 2017, however, total U.S. equity commissions dropped 13%.

In 2015 Greenwich Associates research found that the top five FX dealers were ceding market share to regional and smaller firms. Two years, Brexit and a surprise U.S. election later, our latest research has found that these trends have continued.

This new Greenwich Report shows how an increased focus on best execution and the growing use of transaction cost analysis (TCA) are fueling the adoption of algorithms in foreign exchange. 

Approximately 60% of Indian middle-market companies expect the implementation of the national Goods and Services Tax to have a positive impact on their businesses. 

With research fully unbundled from trading, asset managers will select their trading counterparties based solely on their trading prowess. MiFID II regulations also include new rules specifically addressing...

To increase adoption, speed development and foster community, many blockchain technology companies are deciding to distribute their software...

The buy side can’t live without their order and execution management systems and increasingly are looking outside to gain access to the latest and greatest platforms on the market.