In recent years, client satisfaction scores in commercial banking have diverged between the U.S. national banks and regional/super-regional banks, with scores holding steady for the former and falling for the latter. We believe one driver of this...

For banks, the process of adopting AI has been neither easy nor smooth. As mentioned in our prior blog post on artificial intelligence, corporate and commercial banks have deployed valuable AI use cases for some specific front-office applications....

Information is constantly competing for attention, and attention is a scarce commodity. As we receive an increasing amount of information, our available attention to consume that information decreases. The email alerting you about this blog post is...

This week’s announcement of PacWest and Banc of California merging further stokes concerns around commercial bank stability and begs important questions about where we go from here. Just last quarter, failures at Silicon Valley Bank and First...