Information is constantly competing for attention, and attention is a scarce commodity. As we receive an increasing amount of information, our available attention to consume that information decreases. The email alerting you about this blog post is...

Banks looking to maximize ROI on their massive investments in technology should turn their attention from the digitization of bilateral client relationships to the creation of multilateral digital relationships needed to operate in a new open...

Rapid innovation in digital banking allows global and large regional banks as well as large fintechs to drive an accelerated wave of industry consolidation. Historically, smaller banks in North America, Europe and Asia derived a competitive...

This week’s announcement of PacWest and Banc of California merging further stokes concerns around commercial bank stability and begs important questions about where we go from here. Just last quarter, failures at Silicon Valley Bank and First...

Are banks struggling to get corporates to adopt their digital solutions? It's no surprise that corporates are at different stages of digital maturity, and some are not willing to try new digital solutions. Banks that deploy a one-size-fits-all...

ESG The tumultuous events of the past two years have caused a radical reordering of priorities among America’s largest companies. Eighty-five percent of the corporate treasury and finance executives participating in this year’s study reported a...

The shock of COVID-19 and ensuing race for PPP funding forced many small business owners to rethink relationships with their commercial banking providers. The unique anxiety of this pandemic has combined health concerns with pressing liquidity...

With only 29% of all small business and middle market customers having a more positive opinion of their bank during COVID-19, company owners and executives are projected to switch banks at 2 to 3 times the normal rate. Frustrations as a result of...

As commercial and corporate banks continue to adapt to the COVID-19 situation, one of the biggest adjustments is the shift to the majority of senior executives now working remotely. This unanticipated shift in operating models presents bankers with...

We have been studying responses to crises over time and the actions of those who have successfully navigated these situations. The COVID-19 virus is incredibly sad and frightening on a personal level, yet there are important business lessons to...