Commercial banks are redefining servicing models for small and midsize companies to prepare for the “new normal” era, as businesses return to work following the COVID-19 shutdown. We have closely monitored banking client behaviors for more than...

The COVID-19 public health crisis has affected nearly all aspects of the economy, and banks have played an integral role in distributing emergency funding. The spike in government-backed loan applications put incredible strain on the banking...

Many small businesses have found their banks ill equipped to handle their Small Business Administration Paycheck Protection Program applications. At a time when business owners are feeling overwhelmed, banks could be more responsive and...

Small businesses that have applied for a loan under the Small Business Administration’s Paycheck Protection Program have some pointed feedback for the banks executing these loans. Banks should listen closely to what business owners are saying and...

As commercial and corporate banks continue to adapt to the COVID-19 situation, one of the biggest adjustments is the shift to the majority of senior executives now working remotely. This unanticipated shift in operating models presents bankers with...

We have been studying responses to crises over time and the actions of those who have successfully navigated these situations. The COVID-19 virus is incredibly sad and frightening on a personal level, yet there are important business lessons to...

In our role as market analysts, we are lucky enough to attend some of the most interesting industry events in capital markets and fintech. In that vein, Symphony asked us if we could attend their Innovate conference in New York this past fall and...

For most people, cryptocurrency is synonymous with Bitcoin. Bitcoin was the original and is the largest and most successful. Today however there are almost 1,000 other cryptocurrencies and tokens in circulation, according to CoinMarketCap. For the...